Reviews

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Tidewater Heating & Air replaced our heat pump recently and performed overall HVAC maintenance at the same time. They also installed UV light tubes in two air air handlers. Their work was excellent, and they were able to accommodate a very tight schedule. As a follow-up, Chris scheduled a visit to review all of the work that was performed with us, answered all our questions, and provided guidance for future maintenance of our systems. He is a real pro, and takes great care in his work and in responding to questions. We are very glad we chose Tidewater Heating & Air.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Chris and his team did an excellent job installing new HVAC unit and repairing existing ones. Everything was well explained, the new thermostat was set up with Chris' assistance, and service was prompt when it was discovered there was a malfunction with the thermostat installed, new one provided and now keeping my house quite comfortable during this colder stretch of weather. Well done, gentlemen!!

Chris and Brandon did an excellent job fixing my ac!! They were prompt, professional and knowledgeable. I am thankful to have my ac working again!!

Today Tidewater installed a new system for us. They did a great job!!!

Thank you, Chris! We noticed an issue with one of our heat pumps this morning. We immediately called Chris at Tidewater and he managed to get us on the schedule and fix the issue the same day. Can't say enough good things about him - he's professional, competent, courteous, knowledgable, and dependable. Chris has saved the day for my clients in the past (my wife and I are Realtors here in Wilmington) and now he has saved the day for us! Thanks again, Chris. We highly recommend him.

Chris and Brian (Technicians) were very professional and their workmanship is top notch. The office kept me informed of when the techs would arrive and the techs called prior to showing up. I highly recommend this company for your HVAC needs. Thank you Chris and Brian for a great job.

Chris was very professional. Explained all the services and work done with great detail. I would definitely recommend tidewater.

Two year old unit stopped working and the place where it was purchased couldn't get out here for four days. Called Tidewater and they promised they would get out here by end of day. Called and was here by 10:00, thank you! Chris fixed it right away and proceeded to check out the whole system. I appreciate that very much and the price was very fair. Chris definitely knew what he was doing. Will definitely use Tidewater from now on.

My thanks goes out to Chris, Jasper, James,& Kyle. They replaced our heating/ cooling unit and also our air handler. They were all highly educated in their profession. They all treated us with the utmost respect at all times. They made a fantastic team and everything that they did was well orchestrated.! I highly recommend this company to ALL that need help with a new unit to maintenance for their heating and cooling needs.

Chris did an excellent job in both his write up and verbal explanation of our AC problem. He was patient and professional in answering my questions and fully explained how the problem would be permanently fixed awaiting final approval from the Home Warranty. Meanwhile we have cool air and expect this temporarily fix will hold until he returns.

Signed up for biannual maintenance with tidewater. Chris, my tech, was terrific. Knowledgeable professional and personable. Great service, glad I chose tidewater hvac!

I honestly can't thank Tidewater enough for coming to my home and fixing my a/c unit. A friend of mine recommended them, and I will do the same if any of my friends need an honest and knowledgeable company to take care of them! I can tell the owner really cared about making sure I was pleased with my service! Job well done! Glad to know there are still honest businesses actually trying to do right by people! Thanks again Tidewater!!

Ok! Hands down best experience I have ever had with an A/C repair!! Another company told me I needed a new unit, so I had Tidewater come out for a second opinion. I made no mention to the other company's and recommendation. I am happy to see there are honest people still in business. I guess this makes sense considering Tidewater has been around for 40 years (I think that is what their website said)....but either way...my unit is working better than ever!! Thanks Tidewater!!

I have used Tidewater Heating and Air both at my home for several years and recently switched to them to take care of my business. Why I didn't do it sooner, I don't know. Their service is impeccable. They saved us in the middle of the summer when we were completely without A/C. Tom and his team are courteous, on-time, price-conscious, and knowledgeable. They never will push you to make an unnecessary purchase or repair. I could not recommend them more highly!

Chris & Brian did a wonderful job on our heating and air-conditioning check up we will be doing business with them in the future to replace our entire system professional, well-dressed & funny... Enjoyed having them in our house

Have done business with Tidewater for the last 4 years. We renovate houses and count on Tom to recommend the right repair solution or replacement system. They have a great repair and installation team dedicated to meeting the customer's requirements. On time and on budget.