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Here’s what others are saying about us.


Customer Reviews

“On behalf of my family – Thank you for the prompt and courteous service – Tidewater Heating and Air in Wilmington NC is a great company. Knowing that the heating and cooling systems are performing properly – I now can look at other ways of reducing the electric costs.”
-Jerry Piner
February 14, 2014

“Thank you for your quick response. It is good to be warm again!”

January 28, 2014

“As I write this check this morning I am thankful for several things. I am not so thankful that the heat pump has broken…I wish it had lasted another fifteen to twenty years…but it was getting old. This morning I am grateful for all the quality work you and your staff did many years ago when these rental homes were built. You did absolutely great work and I have benefited from it each and every day since. I am also thankful for all the work that was done on custom homes and condominium units we did as well. I also feel very lucky that when these systems reach the end of the line I can still call you. Thank you Tom, I just wanted to let you know I appreciate it.

-Greg Stier
August 17, 2013

“We’re very pleased with the work your crew did for us relocating the old unit to our air conditioner…Nice job!  Happy 40th anniversary…way to go! Thanks again for getting the work done so quickly – we appreciate it.”

-Alan Boyd
July 20, 2013

“I want to let you know what a fabulous team of men you have including James, Dave, Mike, and the one young man that was here the first day. In these extreme heat conditions that they were able to work so hard and be so contentious and still smile. That says a lot about these men and their ethic and integrity. We have been here since 1986 and I have never had workers who you felt so dependable and confident in their work. I just can’t compliment them enough.”

-Eileen Ashton
July 25, 2012

“I am writing this letter to thank you for the unconditional, “extra-mile” services both you and Tidewater were willing to give me, regarding the compromised Ruud heat pump at my home. I also thank you for your loan of the window A/C unit, and for your willingness to speak with me at length by phone, both to explain the problem and to propose you solution to it.Most of all, I am thankful for the new Goodman unit you supplied at your own cost to replace the Ruud. It is heartening to find that there are still business owners who stand by their customers, even at their own expense. It is a rarity in today’s world, where service often stops when the ink is dry on the signed check. I wish more businesses were run by people like yourself; it would be a nicer, more ethical, and more honest world.So far, the Goodman unit has worked beautifully. I’ve had it on both A/C and heat mode and it has worked well in both cases. I thank you again.”

-Joe M. Davis
April 25, 2012

“Thanks so much for taking care of my AC needs. A special thanks to Don Brinkley and to Alex – two very wonderful people. My wife and I deeply appreciate their professional and positive manner.

-Jim McGowen
June 6, 2001

“I want to congratulate you on the SUPER SERVICE I received on November 17 and 18 by two of your employee’s, David and John. … David and John work real well together. They complement each other. It was quite obvious to me that they are a GOOD TEAM. Both of them are professionals and are well knowledgeable in their area of expertise. I was quite impressed with their positive attitudes and PRIDE toward their work. … Tidewater Heating & Air is fortunate to have two outstanding employees.”

-Russell Cook
November 26, 1999

“I would like to commend your employees for their fast response when my heating system finally ‘bit the dust.’ Not only was the representative from your company, J.B., here quickly, but he was polite, informative, and true to his word regarding price and installation time. J.B. worked continually so that my family could have heat, even offering to bring electric heaters to the house if we needed them.Too often, the good work of an employee goes unnoticed by others, and I wanted to let you know what a fine impression your employees make on people in the community. I will certainly recommend Tidewater Heating and Air Conditioning to my friends in the future.”

-Marynell Ivey
December 1, 1993

“I would like to take this opportunity to thank you and Lennox industries for the donation of the 3 ½ ton Heat Pump. I teach my students that Lennox is one of the leaders in the air conditioning industry and now I can show them the actual product.”

-Oscar Nelson, Instructor at Cape Fear Community College
February 18, 1992

“Just a note to say thanks to you and your employees for a professional job well done in installing a new gas fired furnace and air conditioning system in my home. Your people were most contientious and efficient in their work. At times they labored under difficult circumstances and they were always courteous and cooperative. Again my compliments to you and your folks for what I feel to be an excellent job.

-Michael Brown
August 30, 1991

“The men who worked on our house were exceptional! You [Tom] are to be commended on your choice of employees. Many thanks to them and to you.”

-Betty and Ray Snook
July 29, 1991

“Just a shout out to say how pleased I am with your service. You are pleasant to deal with, give excellent services, and in general, seem good people to deal with. ‘I’m yours for life if you’ll have me!’ Thanks for the cool!”

-Jim Nelson
September 24, 1984