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Products & Services

We Can Help You Make a Smart Decision

Products & Services

Deciding which heater or air-conditioning unit to buy can be intimidating. It’s a major investment for your home and can be an expensive purchase. Fortunately, you can rely on the expert advice of a professional to help you choose the right system for your needs. Our goal is to provide continuous service for your home comfort. Also, we want to ensure that your HVAC equipment operates at maximum efficiency for the extended life of the product. At Tidewater HVAC Wilmington NC, we truly treat your family like our family. In other words, we only offer you furnaces and air conditioners we would put in our own homes. We carry efficient, durable equipment that you can count on to keep you comfortable all year long, and offer warranties for parts and labor, so you can rest easier. We install and provide services for the following equipment:

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Do you need more information? Tidewater Heating and Air Wilmington NC is always willing to help! Fill out the form below and we will reach out to you as soon as possible. If you have an emergency, please call (910) 499-4755.

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air conditioning Wilmington NC


Tidewater Heating & Air conditioning offers the best in manufactured equipment and quality installation to provide you with true comfort. We also offer systems utilizing new environmentally friendly refrigerant.

When your home or business requires a new air conditioner, call or e-mail us today and we will schedule, at your convenience, a Comfort Analyst to visit with you to determine the best solution for your needs.

Here are a couple of important terms to know about air conditioning:SEER

SEER is an acronym for Seasonal Energy Efficiency Rating. The minimum SEER today is 13 (basically BTU’s of cooling per watt of electricity). The federal government mandates this 13 rating. Each manufacturer must conduct SEER tests for each of its air conditioning systems in a government-approved laboratory.For you to attain the highest SEER (the lowest power use), your air conditioning system must be designed and installed correctly by trained and caring people. Often the actual SEER in a home is much lower than rated which causes a higher than necessary electric bill. Similarly, if you purchase a new automobile you will see it has a rated MPG number displayed on the window. Adverse variables such as heavy loads, mountainous terrain, and/or under inflated tires, would cause your MPG to be much lower than what was printed on the window sticker. Adverse variables with your air conditioning system include ductwork, cooling coil attachment, air takeoffs, refrigerant line size, and refrigerant charge to name a few.The point is the actual SEER of the air conditioning equipment (in your home or work place) depends on how your air conditioner is installed and serviced.


Various refrigerants are best suited to particular applications. Residential and light commercial air conditioners run on R-22 and R-410A.

In 1987 in Montreal Canada, the United States joined 24 other nations in signing the Montreal Protocol on Substances that Deplete the Ozone Layer. In 1988, the United States Environmental Protection Agency enacted the provisions of this agreement into regulations for the U.S. All the refrigerants mentioned above were affected. R-12 and R-502 have already been banned for use in new products. Their current cost makes them almost prohibitive to use for major repairs.

Refrigerant is often referred to by the trade name of Freon. The name Freon is owned by Du Pont who really developed the refrigerant business. In 1956, they released the numbering system, R-12, R-22, R-502, etc, that became the industry standard that is still in use today. Carrier Corporation is providing a more environmentally friendly refrigerant – Puron.

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heat pump repair Wilmington NC


Tidewater Heating & Air has been installing furnaces for over 40 years. We continue to use old fashion craftsmanship to install today’s high efficiency equipment. Tidewater provides you with all available options in heating equipment today.

Heating equipment primarily uses three different fuel sources: gas, electricity, and/or oil. You may have one or all of these available to you.

Gas Options
80+ AFUE Forced Air Gas Furnaces with multi speed and variable speed blowers
90+ AFUE Forced Air Gas Furnaces with multi speed and variable speed blowers
Multi Speed Blowers
These blowers are installed in furnaces and typically have 4 settings available: low, medium low, medium high, and high speed. The speed is set by the servicing technician to accommodate your needs. Most often the fan is set at a lower speed for heating and a higher speed for cooling.
These motors are “smart” motors and are available in selected furnaces and air handlers. The variable speed blower works in conjunction with other controls to adjust the required blower speed to your home’s heating and cooling requirements. On mild days, the blower will operate at lower speeds than on hotter and colder days. The lower blower speed results in quieter operation and better filtration of the air.
Here are several important terms that are good to know about heating:AFUE – an acronym for ANNUAL FUEL UTILIZATION ENERGY, a way to compare the efficiency of furnaces. The higher the AFUE, the higher the efficiency and the lower the fuel usage, resulting in lower operating costs.

Gas Boilers – available in both steam and hot water models. Boilers are often found in historic homes, using radiators to distribute heat. Boilers are also connected to in-floor piping systems to warm the whole structure.

Oil Boilers – available in steam and hot water

Electric Option

  • Heat Pumps – are efficient systems to both heat and cool your home or office. By utilizing the refrigeration cycle, heat pumps are more efficient than electric furnaces. Heat pumps may also be added to a gas or oil furnace.

Oil Option

  • Oil Furnaces – available in upflow, downflow, and horizontal applications

Heat Pumps

Equipment Configurations – Package Heat Pump – Split Heat Pump

Heat Pumps are an efficient way to heat and cool your home or office. By utilizing the reverse cycle of cooling, you heat your home or office. In the Wilmington, North Carolina area, with our mild winters, this is Heat Pump Country.

There are two types of Heat Pumps. The most common is Air-to-Air Heat Pump, which utilizes the reverse cycle of cooling to heat your home or office. The Heat Pump extracts the heat from the outdoor air in the winter, then transfers the heat into the refrigerant, and circulates the hot refrigerant through the indoor coil. Thus, heating your home or office. You will utilize a back up auxiliary strip heaters when the temperature goes below 38 degrees, or when the Heat Pump goes into a defrost cycle. This generates the steam and moisture coming from the Heat Pump in the winter. We have numerous complaints each heating season but this is normal.

Another common Heat Pump is Water to Air Heat Pump. The heat transfer utilizes ground water either from a very good well or a combination of glycol antifreeze and water, circulating through a ground loop system in the ground. Generally, Water to Air Heat Pumps are more efficient, lasts longer, and quite a bit less noisy than an Air-to-Air Heat Pump. However, you have to have a good source of water, and a knowledgeable technician that understands Water to Air Heat Pumps. Over the years Water to Air Heat Pumps have gotten a bad name because of very poor installations. We have many happy customers with water to Air Heat Pumps.

Dual Fuel – This is where the Heat Pump and fossil fuel (gas) combine producing heat. Generally more expensive to install, the cost of operation is greatly reduced. The Heat Pump portion of the heating system runs until a predetermined temperature setting such as 38 degrees, then the fossil fuel (gas) kicks in and you have a much warmer feeling in your home or office.

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heating and air Wilmington NC


Tidewater Heating and Air Conditioning, Inc., NC6878-H1, is licensed and insured to service and install gas/oil boilers, both steam and hot water heat.

Hydronics is the use of water as the heat-transfer medium in heating systems.  Some of the oldest and most common examples are steam and hot-water radiators.  The heat source is usually a gas or oil boiler.  This type of heating is often found in the Historic homes around Wilmington.

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air duct cleaning Wilmington NC


Our air duct cleaning services can give you cleaner, fresher air in your home, and help eliminate impurities that can cause allergic reactions, breathing difficulties, infections and disease. Let us clean your air ducts today!

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